Online Support

If you wish to delegate or register your domain name—whether through NIC Argentina or any other international organization—you will need the following information:

Primary DNS:
Name: dns1.wavenet.com.ar
IP: 45.173.0.5

Secondary DNS:
Name: dns2.wavenet.com.ar
IP: 200.61.185.194

You can access a complete cPanel user manual at the following URL: https://www.cpanel.net/support/docs/11/cpanel/

a) Open Outlook Express. Click Tools, then Accounts.

b) Select the "Mail" option, and click "Add." Then click "Mail."

c) Enter your first and last name, then click Next.

d) Enter your full email address. Then click Next.

e) In this step, you’ll need to configure the incoming and outgoing mail servers as mail.yourdomain.com (where “yourdomain.com” is the full name of your domain).

f) In the “Account Name” field, enter your full email address (including @yourdomain.com), and then enter the corresponding password.

g) Finally, click Finish.

h) To ensure emails are sent correctly, you must enable SMTP outgoing mail authentication in the account properties (Servers tab). If your Internet service provider (ISP) blocks port 25 for SMTP connections, you can change that port to 366 in the Advanced Options tab within your account properties.

FTP (File Transfer Protocol) is the method you’ll use to upload your website’s files to our servers. In this tutorial, we’ll walk you through the following method for uploading files using FTP client software, such as CuteFTP or WS_FTP (Recommended!)

a) Information needed to configure the FTP client:
Host Name: ftp.yourdomain.com
Username: your_username
Password: your_password

NOTE: This information is provided via email once you have signed up for one of our services.

b) Uploading files to the server.
Once you have connected to the server, you must select the files for your website and copy them—maintaining the same file structure—into the /public_html or /httpdocs directory (depending on the control panel used by your service: cPanel or Plesk, respectively).

c) Important Information:
When you log in for the first time, you will find some folders and files outside the /public_html or /httpdocs directory. It is very important NOT to delete these files, as they are necessary for your website to function properly. Any information contained within /public_html or /httpdocs can be overwritten or deleted (the index* and default* files located by default in the main public directory may be deleted or renamed to avoid priority conflicts with those corresponding to your site).

IMPORTANT: If you are accessing via FTP from a network protected by a firewall, remember that you must configure your FTP client to Passive Mode.

NOTE: Your site is hosted on a server that treats filenames as case-sensitive; that is, they are distinguished based on whether they contain lowercase or uppercase letters. Therefore, you should consider the following filenames to be different: archivo.html / Archivo.html / archivo.HTML. Please verify that all your links use the correct file names in accordance with this notice.

Within 24 hours of confirming the service subscription and providing payment.

If you chose to pay in cash, you will receive a Payment Notice via email with the information needed to pay the amount on your first bill, which will be sent to you after your payment is received. This amount was provided to you during the sign-up process and will be confirmed in the Payment Notice.

Wavenet offers a wide range of web hosting services. If you’d like to change your service plan, please contact our Contact Center at 0800-345-4678 (HOST) to speak with one of our sales representatives, who will help you choose the service that best suits your needs. If you still prefer to cancel the service, Wavenet offers a guarantee whereby, if you cancel your service within 30 calendar days of activation, we will refund the amount you paid.

Yes, we will send you at least two payment reminder notices via email well in advance so that you can pay your bill on time. Please remember that late payment fees apply to payments made after the due date.

Depending on the payment frequency you have chosen for your service (monthly, quarterly, semi-annually, or annually), you will receive your invoice by mail. Please note that your invoice/receipt will be sent after your payment is received. You will receive at least two payment reminders in your email inbox informing you of the due date for your service and the available payment methods. Additionally, you can request to receive your invoice in digital format. If you need a copy of the invoice before making your payment, you can request it by sending an email to adm@wavenet.com.

You can pay your bills using any of the following payment methods:

Bank Deposit or Wire Transfer
CUIT: 30-70757652-5
Email: adm@wavenet.com
Bank: Santander Río
Branch: 042
Checking Account: 015672/7 (Wavenet S.A.)
CBU: 0720042720000001567272

Note: If you make deposits using checks at ATM terminals, please check with the branch for the correct way to endorse them. Checks must be made out to Wavenet S.A. and must be personal checks in good standing.

* Once payment has been made, please visit https://pagos.wavenet.com/ and complete the form with the details from your transaction receipt. (Payments will not be processed until they are reported via the web form.)

PagoMisCuentas.com
Through https://www.pagomiscuentas.com, your bank’s online banking portal (provided it is part of the Banelco network), or at any Banelco network ATM. To pay through PagoMisCuentas.com, use the identification number provided by our Administrative Department. If you do not have this number, you can request it by sending an email to adm@wavenet.com

* Once the payment has been made, please visit https://pagos.wavenet.com/ and fill out the form with the details from your transaction receipt. (Payments will not be processed until they are reported via the online form.)

Credit Card:
You can pay by phone by calling 0800-345-4678 (HOST) with a Visa, MasterCard, or American Express credit card, Monday through Friday from 10 a.m. to 6 p.m.

Checks must be endorsed and deposited into the WaveNet S.A. checking account; they must be personal checks and current.

Once payment has been made, please visit https://pagos.wavenet.com/ and fill out the form with the details from your transaction receipt. (Payments will not be processed until they are reported via the online form.)

In order for us to identify your payments, we need you to fill out the form available at https://pagos.wavnet.com/ after you make your payment. Otherwise, we will not be able to identify and process your payment, and your service may be suspended after it expires.